Commerce & Économie / Gestion de l'information

Service Management For Dummies

de Judith Hurwitz, Robin Bloor & Marcia Kaufman

A plain-English guide to managing IT from the customer's perspective

• Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both...

Tapping into Unstructured Data: Integrating Unstructured Data and Textual Analytics into Business Intelligence

de William H. Inmon & Anthony Nesavich

This is the eBook version of the printed book.

The Definitive Guide to Unstructured Data Management and Analysis--From the World’s Leading Information Management Expert

A wealth of invaluable information exists...

Management by Design: Applying Design Principles to the Work Experience

de Daniel W. Rasmus

A revealing look at work environments that lead to greater loyalty and an increase in productivity

Exploring the premise that the best way to attract and retain people, and their knowledge, will come from designing...

Information-Driven Business: How to Manage Data and Information for Maximum Advantage

de Robert Hillard

Information doesn't just provide a window on the business, increasingly it is the business. The global economy is moving from products to services which are described almost entirely electronically. Even those...

Overload! How Too Much Information Is Hazardous to Your Organization

de Jonathan B. Spira

Timely advice for getting a grip on information overload in the workplace

This groundbreaking book reveals how different kinds of information overload impact workers and businesses as a whole. It helps businesses...

Unleashing the Power of IT: Bringing People, Business, and Technology Together

de Dan Roberts

Timely guidance for transforming IT into a strategic business partner

Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business...

Lessons in It Transformation: Technology Expert to Business Leader

de Larry Bonfante

Important insights into the true purpose of IT?from a CIO's perspective

Focusing on the qualities required to transform an organization through the lens of the CIO, this book provides practical advice on how...

Strategic Learning: How to Be Smarter Than Your Competition and Turn Key Insights Into Competitive Advantage

de Willie Pietersen

How to use Strategic Learning to rapidly respond to change and gain a sustainable advantage over your competitors

What's even harder than creating a breakthrough strategy? Making it stick. As companies are fighting...

Frommer's Vancouver and Victoria 2010 (Frommer's Complete #851)

de Donald Olson

• Completely updated every year, Frommer's Vancouver & Victoria also includes coverage of Whistler and the Pacific Rim National Park.
• Just in time for the 2010 Winter Olympic and Paralympic Winter Games, our author...

Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions

de James TAYLOR & Neil Raden

This is the eBook version of the printed book.

“Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick,...

PM Crash Course for IT Professionals: Real-World Project Management Tools and Techniques for IT Initiatives

de Rita Mulcahy

This is the eBook version of the printed book. Real-world project management tools and techniques you can start using today!

IT professionals are often faced with extremely challenging project deployments, as...

Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet

de Bruce Michelson

This is the eBook version of the printed book.

BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL

It typically costs four times as much to support a PC as it does...

ITIL Capacity Management

de Larry Klosterboer

This is the eBook version of the printed book.Capacity management, one of ITIL's key disciplines, offers powerful opportunities for IT organizations to control cost and improve effectiveness. In this book, leading...

Guanxi (The Art of Relationships): Microsoft, China, and Bill Gates's Plan to Win the Road Ahead

de Robert Buderi & Gregory T. Huang

Half a world away from the calm beauty of Puget Sound, there's a lab where Bill Gates's software dreams come true. . . . So begins Guanxi, the compelling on-the-scenes tale of the allure of China today -- and...

Communicating at Work

de Tony Alessandra

In today's competitive workplace, your ability to communicate is your most important business skill.

This valuable handbook to better business communication can help you develop the skills you need to succeed....

The Practical CIO: A Common Sense Guide for Successful It Leadership

de Jose Carlos Eiras & Tony Scott

The IT executive's ultimate handbook for survival in a rapidly changing economy

The Practical CIO: A Common Sense Guide for Successful IT Leadership provides needed advice for modern executives competing in a...

Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change

de Howard Dresner

Too many organizations invest in performance management and business intelligence projects, without first establishing the needed conditions to ensure success. But the organizations that lay the groundwork for...

Managing Risk

de Jonathan Armstrong, Mark Rhys-Jones & Daniel Dresner

Managing Risk: Technology and Communications is a practical guide to the effective management of technology and communications risks. Frequent high profile scares, like the Sasser worm and WiFi vulnerabilities,...

Managing Electronic Records: Methods, Best Practices, and Technologies

de Robert F. Smallwood & Robert F. Williams

The ultimate guide to electronic records management, featuring a collaboration of expert practitioners including over 400 cited references documenting today's global trends, standards, and best practices

Nearly...

Knowledge Management in Theory and Practice

de Kimiz Dalkir

As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive...